Products that are in stock and listed on grizzly-winch.com are delivered by express courier to the address you specify, to mainland addresses in the European Union countries available for selection at checkout. We do not currently deliver to islands or to countries outside the European Union.
Deliveries are currently made by DHL. The courier is chosen by the seller, who may change the courier delivering your order at any time.
The delivery cost is shown in the cart and at checkout once the delivery address has been confirmed. When your order is processed, we will confirm the delivery charge. If the courier or the charge has to be changed, we will tell you the new charge before dispatch; if you do not agree with it, you may cancel the order and receive a full refund.
For products that are not in stock, the delivery time will be communicated by Grizzly Winch staff when the order is processed.
We pack all products appropriately for transport.
In-stock products are normally delivered within 3–5 working days of order confirmation, depending on the destination country. You will receive a tracking number when your order is dispatched.
Parcels are delivered during the courier’s normal working hours, depending on the courier’s route. We cannot guarantee a fixed delivery time.
We may delay or cancel a delivery if we are unable to fulfil the order for reasons beyond our control, caused either by a third party or by force majeure. In that case we will inform you and refund any amount already paid for products that cannot be delivered.
The delivery time given when the order is confirmed is an estimate, and delays caused by the courier may occur.
If we do not deliver the products within the delivery period communicated to you and you choose to cancel the order, we will refund all sums paid under the contract without undue delay, and in any case within 14 days of the date on which you informed us of your decision to terminate the contract.
The risk of loss of or damage to the products passes to you when you, or a third party indicated by you other than the carrier, take physical possession of the products.
Ownership of the products passes to you on delivery, provided the price has been paid.
If a parcel cannot be delivered for reasons attributable to the buyer (for example a wrong address, refusal of the parcel or failure to collect it), we reserve the right to charge the cost of the return transport and of any new delivery.
For products bought on grizzly-winch.com by consumers, WTD LOGISTIC S.R.L. is liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery, in accordance with Directive (EU) 2019/771 on contracts for the sale of goods, transposed in Romania by Government Emergency Ordinance no. 140/2021. Where the mandatory consumer law of your country of residence gives you more extensive rights, those rights remain unaffected.
A product is not in conformity if, for example:
We are not liable for defects that you were expressly informed about before purchase and that you accepted.
If a product is not in conformity, you are entitled, free of any cost (transport, labour, materials):
The contract cannot be terminated if the lack of conformity is only minor.
Repair or replacement is carried out within a reasonable time, and no later than 15 calendar days from the date on which you informed us of the lack of conformity and made the product available to us.
The transport costs for sending the non-conforming product to us and for returning it repaired or replaced are borne by WTD LOGISTIC S.R.L. We will either send a courier to collect it or refund your transport cost.
Please contact us as soon as possible after you notice the lack of conformity:
Please send us your order number or invoice, a description of the problem and, if possible, photographs. A warranty certificate is not required for the legal guarantee; the invoice or proof of payment is sufficient.
For winches and their electrical components we recommend fitting by a specialist workshop and keeping the fitting document. If you make a claim, this document helps us to establish the cause of the defect quickly.
The absence of a fitting document does not automatically mean the loss of the legal guarantee. If the technical analysis shows that the defect was caused by incorrect fitting carried out by persons other than us, and not by our instructions, the lack of conformity is not attributable to us and we will send you our findings in writing.
We are not liable for defects that appear after delivery for reasons unrelated to the product, for example:
Our products are intended for off-road use, and using them off-road does not affect your legal guarantee.
Some off-road products are not homologated for use on public roads. Please check the information on the product page before fitting.
For some products, the manufacturer or importer offers an additional commercial warranty, set out in the warranty certificate supplied with the product (its duration, conditions, procedure and the person granting it).
The commercial warranty is given in addition to, and does not in any way affect, your statutory rights in the event of a lack of conformity. The conditions of a commercial warranty (for example mandatory fitting by an authorised workshop) apply only to that warranty, not to the 2-year legal guarantee.
In accordance with Directive 2011/83/EU on consumer rights, transposed in Romania by Government Emergency Ordinance no. 34/2014, you have the right to withdraw from the contract without giving any reason within 14 calendar days of the day on which you, or a person indicated by you other than the courier, take physical possession of the product. For orders containing several products delivered separately, the period runs from receipt of the last product.
Inform us of your decision to withdraw by a clear statement:
It is enough to send the notification before the 14 days have expired.
Send the product to Grizzly Winch (WTD LOGISTIC S.R.L.), Str. Hărăului nr. 40, Deva, Hunedoara County, Romania, without undue delay and no later than 14 days from the date of your notification. The direct cost of returning the product is borne by you. For bulky products that cannot be sent by ordinary courier (for example winches), we will give you an estimate of the return cost on request, before you order.
You may open the packaging and check the product as you would in a shop. Please return it complete (with the accessories and documents received), preferably in its original packaging.
We do not refuse a return because the packaging has been opened. If the product has been handled more than was necessary to establish its nature, characteristics and functioning (for example it has been fitted to a vehicle, used, drilled, cut or scratched), we will deduct from the refund only the actual loss in the product’s value, which we will communicate to you in writing, with reasons, before making the refund.
We will refund all sums paid, including the cost of the initial delivery (except for any additional cost if you chose a type of delivery other than the least expensive standard delivery we offer), within 14 days of the date on which you informed us of your withdrawal. We may withhold the refund until we have received the product or until you have supplied proof that you have sent it, whichever comes first.
The refund is made using the same payment method you used for the order:
We do not charge any fee for the refund. At your express request, we can issue a voucher of equal value instead of a refund; this is only an option for you, never an obligation.
The right of withdrawal does not apply to:
The fact that a product is ordered in from our supplier for you, rather than held in stock, does not remove the right of withdrawal.
If you have received a product that is damaged, not in conformity or different from the one you ordered, please contact us; the costs of returning it and of sending the correct product are borne entirely by us. We recommend that you record any visible damage to the parcel at the time of delivery, together with the courier; however, signing the courier’s delivery note does not affect your legal guarantee rights for defects found later.